Construction Defect Claims Specialist

Job Posted 3/26/2025
Central Mutual Insurance Company
Alpharetta, GA 45891
United States
Job Description
Location: Van Wert, OH, Waltham, MA, Irving, TX, Alpharetta, GA

We are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It's because we put Integrity, Relationships and Excellence in all aspects of our work.

Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!

By joining our growing Construction Claim team as a Construction Defect Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.

How You'll Make an Impact:
  • Investigates, evaluates, negotiates and settles assigned construction-related loss claims with a primary focus on construction defect claims across multiple jurisdictions
  • Develops and maintains excellent rapport with our agency force, insureds, claimants, experts, attorneys, and internal customers
  • Serves as a construction subject matter expert internally and externally with insured and agents. Builds on Construction expertise through attendance at webinars, seminars and other industry events. Brings back knowledge gained externally to internal business partners through emails, training and/or a newsletter.
  • Provides feedback and information to underwriting and assist them with their business and marketing initiatives
  • Provides proactive customer service throughout the life of the file by appropriately setting expectations, building rapport, and responding to requests timely
  • Contributes to Team NPS results
  • Pursues risk transfer opportunities and Engages co-carriers and pursuit of proper/favorable cost splits
  • Sets accurate reserves and continually review reserve accuracy
  • Complies with Best Practice Playbook
  • Manages paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the claim file
  • Manages files through swift resolution of files that warrant settlement
  • Monitors and collaborates with defense counsel on litigation strategy and development through the litigation process. Thoroughly reviews of defense costs in an effort to control defense costs.
  • Attends mediations, trials, and overnight travel as needed
  • Retains approved or preferred suppliers whenever possible. Manages of non-legal expenses.
  • Participates in company-wide Large Loss Roundtables and provide technical regional guidance to CORE associates

What You'll Bring:
  • Must possess or secure and maintain appropriate state adjuster licenses and continuing education credits
  • Bachelor's Degree in Business Administration, Risk Management or related field and 6 years of insurance experience including the handling of high complexity, high severity claims
  • Or 8 years of insurance experience including the handling of high complexity, high severity claims
  • Adjudicate highly authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims potentially with major impact on departmental results
  • Ability to travel overnight up to 20%

Preferred:
  • Construction defect litigation
  • Construction Defect experience
  • Litigation and Mediation Management Experience
  • Experience in Insurance Claims with 5 years being commercial claims
  • Strong CGL coverage experience including analyzing coverage for construction-related losses and drafting applicable letters and responses
  • Adjudicate highly authority complex claims at the highest authority limits on assignments reflecting the highest degree of technical complexity in liability and litigated claims potentially with major impact on departmental results
  • Possesses analytical and problem-solving skills
  • Ability to investigate and evaluate complex liability claims
  • Ability to analyze available information and make effective decisions
  • Ability to evaluate damages and negotiate fair settlements
  • Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
  • Possesses multi-tasking and prioritization skills
  • Strong attention to detail and excellent file management/organization
  • Creative and effective problem solver
  • Ability to understand Central Insurance's policies and processes

Work Authorization
Central will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

It is the policy of Central that all recruiting, hiring, training, compensation, overtime, job classification and assignment, facilities, promotions, transfers, employee treatment and all other terms and conditions of employment shall be maintained in a manner which will not discriminate against any person because of race, color, age, sex, national origin, ancestry, religion, marital status, military status, or disability. The applicant should respond to questions on this application in a way that will not divulge such information. #LI-Hybrid, #LI-CM1

Other details
  • Job Family Insurance Claims- HO

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